Your Deloro account is managed directly by the operator at its own platform. This portal provides information about how login works – we cannot access, restore or unblock accounts ourselves. For account issues, you'll need to contact the operator's own support channels.
Signing in to your account – the steps
Here's the route to reach your Deloro account from a desktop or laptop:
- Open the operator's website in your browser.
- Look for the sign-in button and click it.
- Enter the email address you used when you registered.
- Enter your password.
- Confirm, and you'll be taken to your account dashboard.
Don't have an account yet? Registration happens at the operator's site as well – follow the sign-up flow there to get started.
What to do when signing in doesn't work
A handful of common causes explain most login failures. Here's what usually goes wrong and what to do about it:
- Wrong email or password: check for typos, and make sure caps lock isn't on.
- Account not yet verified: if you've just registered, the operator may have sent a confirmation email – check your inbox and spam folder, then click the link inside.
- Browser session issue: clear your browser's cache and cookies, then try again.
- Self-exclusion in force: if you've set a cooling-off period or self-excluded, login will be blocked until that period ends. Contact support if you need confirmation of when access resumes.
- Regional restriction: if you're travelling or using a VPN, the platform may block access from certain locations.
If none of these fit, move on to password recovery or contact the operator directly – see the sections below.
Signing in from your phone
The same account and password work on mobile. Open the operator's site in your phone's browser – Safari, Chrome or another – and sign in the same way you would on desktop. The layout adjusts to fit a smaller screen, but the steps stay the same.
There's no mention of a dedicated Deloro app, so browser access is the route to use on a phone or tablet.
Forgotten passwords – the operator's reset route
Lost your password? The operator provides a reset link. Look for a "Forgot password?" or similar link on the login screen, click it, and enter the email address you registered with. You'll receive a reset link by email – click it, choose a new password, and you're back in.
If the email address you used at registration is no longer accessible – an old work address, a closed inbox – you'll need to contact the operator's support team directly. They'll ask you to verify your identity before restoring access, so have your account details ready.
Why an account gets blocked
Sometimes login is refused because the operator has placed a hold or restriction on the account. Here are the usual causes:
| Cause | What happens |
|---|---|
| Identity verification pending | Access limited until you upload ID, proof of address or other documents the operator requests. |
| Inactive account | Long periods without login may trigger a security hold – contact support to reactivate. |
| Self-exclusion or cooling-off period | Login blocked for the duration you chose. This is deliberate and cannot be bypassed. |
| Terms breach | The operator may restrict or close accounts that violate its terms – support will explain if this applies. |
Verification holds are routine and temporary – upload the documents requested and access usually resumes within a few days.
Who to contact when you need help
Account problems – a forgotten password, a blocked login, a verification query – all go to the operator's own support team. Deloro offers these channels:
- Live Chat: available 24/7, fastest for urgent issues.
- Email: [email protected] – replies typically within a few hours to a day.
- Contact form: available through the operator's site.
Before you write, have these details ready: the email address you registered with, when the problem started, and the exact message or error you're seeing on screen. That speeds up diagnosis and cuts back-and-forth.
This portal – deloro.net.pl – is independent and has no access to player accounts. We can answer questions about how the platform works; for account access, verification or payment queries, reach out to the operator directly.
Keeping your access safe
A few practical steps reduce the chance of login trouble down the line:
- Sign in only at the operator's own address – type it yourself or use a bookmark. Never follow a link in an unsolicited email or message, even if it looks legitimate.
- Use a password you don't use anywhere else – if another site is breached, a unique password keeps this account secure.
- Sign out when you're done on a shared device – a library computer, a friend's laptop, any machine others might use after you.
The operator does not publish specific details about two-factor authentication, so check your account settings or ask support if you'd like to enable an extra verification step.
Responsible gambling
Gambling is entertainment, not an obligation. If you're finding it hard to stay in control, or if someone you know is struggling, free confidential support is available through BeGambleAware and the National Gambling Helpline on 0808 8020 133 (free, 24/7). GamStop offers free national self-exclusion across licensed sites, and Gamban or BetBlocker can block access at device level. You must be 18 or over (18+) to hold a gambling account.
This content is provided for information and marketing purposes. We are not a gambling operator, bookmaker or organiser of betting or gaming activity. Access is limited to those 18 and over (18+). If gambling ever stops feeling like fun, BeGambleAware.org offers free, confidential support.